Our Parts Advisor’s report to the depot Parts Manager and play a central part in our mission to provide excellent customer experiences. Our parts department is a busy place, from serving customers both in person and on the phone to ensuring our stock is correct. Excellent customer service is a must, we expect all our customers to get the same outstanding levels of customer service.
In addition to customer-facing duties, this role will also spend time supporting the set out of the retail store and conducting stock takes. Customers both external and internal, our Parts Advisers support the workshop and ensure that the correct parts are available when jobs are undertaken, working with our colleagues to identify parts, pick parts from stock and/or order parts as required. Experience in an agricultural, construction or garden equipment parts department is preferred but not essential. You will develop an excellent working knowledge of our products John Deere, Kuhn, Kramer to name a few and use the tools provided be able to answer the customer's queries.
